Mile High Scoopers LLC — Terms of Service
1. Services. Mile High Scoopers LLC ("we," "us") provides pet waste removal and related outdoor sanitation services at the service address you provide, on the schedule you select. By requesting or initiating service, you ("Client") agree to these Terms.
2. Yard Access. Client is responsible for providing safe, unobstructed access to all service areas on scheduled service days, including unlocking gates and securing access codes. If we arrive and cannot access or safely service the yard (locked gate, aggressive animal, blocked access, unsafe conditions), the visit will be charged at the regular rate. We will notify you and make up missed areas at the next scheduled visit.
3. Pets & Animal Behavior. For the safety of our team and your pets, Client agrees that: (a) Client will notify us of any pet with a history of aggressive behavior before service begins; (b) we reserve the right to skip a visit (charged at the regular rate) if a pet behaves aggressively or we cannot safely enter; (c) Client is solely responsible for their pets' behavior, including any injury caused by a pet to our personnel, and agrees to indemnify us for any such injury or damage. We will always close and check gates upon exit and photograph the closed gate; however, Client acknowledges that pets should not be left unattended in the yard during scheduled service windows, and we are not responsible for pets that escape through gates, fences, or doors left open or damaged by anyone other than our personnel.
4. Pet & Yard Count Accuracy. Pricing is based on the number of pets, yard size, surface type (grass, rock, turf, concrete), and condition disclosed at signup. Client agrees to promptly notify us of changes in pet count or serviced area. We reserve the right to adjust rates to reflect actual conditions, with notice to Client.
5. Weather & Service Delays. Severe weather (heavy snow, ice, lightning, extreme conditions) may delay or prevent a scheduled visit. In that event we will service your yard as soon as reasonably possible, and waste accumulated during the delay will be removed at the next completed visit at no additional charge. Weather-delayed visits are not refunded or prorated; service is priced as an ongoing subscription, not per visit.
6. Pausing Service. If your pets will not be using the yard for a period (vacation, boarding, illness), notify us at least 48 hours before your next scheduled visit to pause service without charge. Visits not paused in advance are billed normally.
7. Skipped Visits, Proration & Refunds. We do not prorate billing periods or refund individual skipped cleanings. When a visit is missed for any reason described in these Terms, we allocate additional time at the next visit to restore the yard to standard at no extra charge.
8. Billing & Payment. The initial cleanup is billed upon completion. Recurring service is invoiced per your selected billing cycle. Payment is due within fifteen (15) days of invoice. Balances more than 15 days past due may result in suspension of service, and Client remains responsible for amounts owed for services rendered. Returned payments may incur a fee equal to our bank's charge.
9. Rate Changes & Promotions. Rates and promotions may change. We will provide at least fourteen (14) days' written notice (email or text) before any rate change affecting your service. Continued service after the effective date constitutes acceptance. Promotional pricing applies only for the stated promotional terms.
10. Termination. Either party may terminate service at any time, with no cancellation fee. Upon termination, all amounts for services already rendered become due within fifteen (15) days.
11. Limitation of Liability. We exercise reasonable care in performing services, including disinfecting equipment between properties. To the maximum extent permitted by Colorado law: (a) we are not liable for pre-existing damage to yards, landscaping, gates, fences, or irrigation; (b) our total liability for any claim arising from our services is limited to the amount paid by Client for the three (3) months of service preceding the claim; (c) we are not liable for indirect, incidental, or consequential damages. Nothing in these Terms limits liability for our gross negligence or willful misconduct. We maintain commercial general liability insurance; certificates of insurance are available upon request.
12. Health Disclosure. Pet waste removal reduces but does not eliminate organisms present in soil. We make no warranty that serviced areas are free of bacteria, parasites, or other organisms.
13. Photos. We photograph completed work (yard and gate) as service verification and send these to Client. We may use photographs of serviced yards (never including identifiable people, addresses, or house numbers) for marketing. Client may opt out of marketing use at any time by written notice.
14. Communications. By providing contact information, Client consents to receive transactional communications (service notifications, invoices, schedule changes) by email and text. Marketing communications require separate consent and may be opted out of at any time.
15. Disputes & Governing Law. These Terms are governed by Colorado law. Before initiating any formal proceeding, both parties agree to attempt good-faith resolution directly. Any dispute shall be brought in the courts of Douglas County, Colorado.
16. Entire Agreement. These Terms, together with your service signup, constitute the full agreement and supersede prior understandings. We may update these Terms with notice; continued service constitutes acceptance.
By initiating or continuing service, Client agrees to these Terms.
